iUsed Platform Overview¶

Welcome to the iUsed System Overview. This document provides a high-level description of the iUsed ecosystem, its major services, and how they interact.

Platform Purpose¶

The iUsed platform is a modular, service-oriented ecosystem for multi-channel e‑commerce. It connects product data, storefronts, payments, support, and back‑office operations via clear integrations. The architecture focuses on: - Decoupled services maintained independently - Clear, observable data flows between systems - Replaceable components to support future evolution

Services¶

Service	Description
iUsed Refurbisher Portal	Internal application for supplier/refurbisher management, offer ingestion, pricing/stock management, and synchronization of product data to Shopware instances. Integrates with Odoo via Alumio.
Shopware – Refurbished Direct	Shopware storefront/instance for the Refurbished Direct channel handling catalog, checkout, orders, and customer experience.
Shopware – Econocom	Shopware storefront/instance dedicated to the Econocom channel handling the full e‑commerce flow.
Odoo	Back‑office ERP for purchasing, inventory, invoicing, and accounting; kept in sync via Alumio.

Tools¶

Tool	Description
Alumio	Integration platform (iPaaS) orchestrating and monitoring data flows, mappings, and transformations between systems.
Ergonode	Product Information Management (PIM) to centralize and enrich product data.
Mollie	Payment service provider processing payments, refunds, and status webhooks for the storefronts.
Trustpilot	Customer reviews platform used for post‑purchase invitations and public ratings.
Zendesk	Customer support platform for ticketing and help center; integrates with order context.
Xelion	Telephony/VoIP platform for customer service and sales call handling.
Sentry	Error tracking and performance monitoring platform.

System Architecture¶

graph TD
    %% Users & Storefronts
    U[User] --> SWRD["Shopware: Refurbished Direct"]
    U --> SWE["Shopware: Econocom"]

    %% Refurbisher Portal and PIM
    ERG["Ergonode (PIM)"] --> RP["iUsed Refurbisher Portal"]
    RP --> SWRD
    RP --> SWE

    %% Integration Layer & ERP
    RP --> ALU[Alumio]
    ALU <--> ODOO[Odoo]

    %% Payments
    SWRD <--> MOL[Mollie]
    SWE <--> MOL

    %% Reviews
    SWRD --> TP[Trustpilot]
    SWE --> TP

    %% Support & Telephony
    SWRD <--> ZD[Zendesk]
    SWE <--> ZD
    ZD <--> XEL[Xelion]

Data flow

The Refurbisher Portal synchronizes enriched product data from Ergonode to both Shopware instances, and exchanges operational data with Odoo via Alumio.
Payments are handled by Mollie; webhooks update order states in the storefronts in real time.
Trustpilot review invitations are triggered by storefront events such as order completion.
Zendesk pulls order and customer context from the storefronts; Xelion integrates with Zendesk for telephony workflows.