Tools¶
Overview of third-party tools and services used within the iUsed organization and platform.
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Sentry
Error tracking and performance monitoring platform used to capture and diagnose unhandled exceptions across iUsed services.
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Ergonode
Product Information Management (PIM) system used to centralize and enrich product data across iUsed channels.
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Alumio
Integration platform (iPaaS) orchestrating and monitoring data flows, mappings, and transformations between systems.
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Mollie
Payment service provider processing payments, refunds, and status webhooks for the storefronts.
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Trustpilot
Customer reviews platform used for post-purchase invitations and public ratings.
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Zendesk
Customer support platform for ticketing and help center; integrates with order context.
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Xelion
Telephony/VoIP platform for customer service and sales call handling.